BTCEX is a Bitcoin exchange based in China. I used them to buy and sell Bitcoin, and they were terrible. First of all, they wouldn’t let me withdraw my funds. When I called the customer service line, all I got was a recording telling me to wait on hold for an hour (even when I tried canceling the call, it didn’t work).

Then, when I finally got through to someone who could help me out, it turned out that they had no idea what happened to my money. They kept trying to blame the bank or something else—I don’t know; it was just weird.

They also charged me fees for withdrawing my funds even though I canceled my withdrawal request before they processed it—and even though they were supposed to be free withdrawals.

I would not recommend using BTCEX as your exchange. Their customer service is extremely poor and they do not respond to emails or support tickets. I tried to contact them three times to request a refund on my missing coins, and they never responded. I’m still waiting for a response from them after two weeks!

I would also like to add that their website is very difficult to use and has a lot of bugs. I found it difficult to navigate around the site, and there were many places where the website would not load properly or display information correctly. The site also lacks any kind of security measures such as SSL encryption which ensures that your data remains safe from hackers who may try to steal it. This review explains it: